I did tried calling back another day when the manager was there to let them know I wasn't happy and to see if they would do the return (at that point though it had been days, the merchandise had left the premises and there was nothing even the manager was willing to do) and they pretty solidly backed her up. Like, yeah maybe she made a mistake, but why didn't you check?

Long and short of it, according to the policy it was my responsibility to make sure I knew what I was buying. I didn't take that extra care because I assumed that it would be a simple matter to fix any mistakes made. Basically I was used to U.S. customer service policies, and a 'the customer is always right' mindset, but I'm not in the U.S. and it was my fault for making assumptions and not knowing where I stand as a consumer in that country.

I don't think a lot of people used to shopping in the U.S. are really getting all the implications of zero tolerance return policies and the very different customer service attitudes and expectations that exist in other countries.