Sounak d Thanks for contacting EA Customer Experience, my name is Sounak. How may I assist you today? you hello Sounak d Hello you i have a problem with my origin account Sounak d Okay you i have had a global ban on punkbuster you i contacted punkbuster you they said they dont have any evidence of me cheating you but they wont lift the ban because they think the hacker has my serial number you banned from punkbuster and therefor being banned from the game i love to play. Battlefield 3 punkbuster banned me because someone cheated with my account. Before i was banned i notice origin kicked me offline alot. I tried to play bf3 but got kicked because origin went offline. so i searched for answers. nothing came up. so i reinstalled punkbuster and repaired bf3 in origin because in the past i also had problems with the game. i also edited my origin account so my ip adres would only be allowed to use my account. nothing helped. couple days forward i tried to play bf3 again and when opening the browser i saw that i was ingame. said wtf! and i also had alot of servers in my history that i never played because i only played one particular server. so i went ahead and changed my pw. and i reported it to EA online about someone using my account. few days later i get a punkbuster global ban. Opened a ticket with punkbuster and they say in the short words "we cant prove you cheated but fuck you anyway" i am fucking pissed. they just fucked my out of 100 euro i payed for a game that because of the ban i cant even play. this is just retarded. Sounak d So did you raise a ticket . you yes you did quick copy past of a thing i typed out before Sounak d Because until you are not coming out of the punk buster issue Ea does not have authority to lift that issue. Sounak d However do not worry . Sounak d Let me check what best I can do for you. you is the punkbuster banlinked to my account? Sounak d You are playing Battlefield 3. Am I right? you yep you with all the dlc Sounak d May I have 3 to 4 minutes of time to check the issue ? you ok Sounak d Thank you for being on hold. Sounak d PunkBuster is not an EA-made program. It is developed by Even Balance and used in many online games. Sounak d You must appeal any PunkBuster Ban with Even Balance by opening a ticket. EA Advisors cannot overturn PunkBuster Bans. you i tried already you twice, i can send you the screenshot Sounak d Okay. Sounak d I wish to check it. Thank you. you http://imgur.com/av6E3xj Sounak d I am not able to open the link . Sounak d It is not opening. you copy paste? you in the browser you http://i.imgur.com/l8kZJaz.jpg you [url=http://imgur.com/l8kZJaz][img]http://i.imgur.com/l8kZJaz.jpg[/img][/url ] you dunno how to make it a direct link Sounak d unfortunately this link does not open here. So I am not able to check. you just copy paste the link in a browser Sounak d Okay let me try. you k Sounak d I am afraid to say you that still the link not working. you can i mail it? Sounak d You can attach . you how? Sounak d I am giving you the link. Sounak d http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/ you done Sounak d Let me check. Sounak d Thank you for your patience. you still here Sounak d I have checked the file . you yes Sounak d I am really sorry in this case you need to wait until punkbuster contact you with a positive reply. you well they arent going to do this. this was a screenshot from the second time i posted a ticket you its stupid that EA is working with PK/evenbalance and banning people that havnt got anything to do with cheating you i even contacted EA support stating that i have a hacker using my account a couple days before the ban you i paid 100 euro for the game with dlc and am getting fucked by a company EA uses but has no relations and influence in when used in THEIR game you ive been on here for over an hour. you just give me a solution you new cd key or something. i bought the game already Your chat transcript will be sent to hurri*****@gmail.com at the end of your chat session. Sounak d Being an adviser I can not lift the ban until evan balance do it. you new cd key? you patch me through to somebody who can do something about it Sounak d I am afraid to say that this not in the control of ea.If it was possible then I would have been happy to assist you. you serious? you i have the cdkey and the case of the game right here in front of me you i want a soultion you this is not a solution for a client who purchased your game Sounak d May I have the key? you *---*** Sounak d I need few times . Sounak d Please wait. Sounak d I am little confused. May I know what do you want apart the punkbuster issue? you i want access to bf3 you getting banned for something i didnt do is stupid enough you just wanna play bf3 + the dlc's i paid for Sounak d Before I can move ahead I need to verify the account . May I verify your account ? you what my best solution is to remove the ban soi can keep my stats you yes Sounak d hoe heet mijn hond you

you or ******, cant keep the two appart Sounak d I am sending you the email verification code . Can you verify that ? you yep you

Sounak d Thank you. Sounak d May I know the error code when you are trying to play the game ? you ERROR Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'MyCyro' ... GLOBAL PunkBuster GUID BAN f6b4c9b2 you helloo Sounak d I am really sory for the delay . Sounak d System got stopped working. Sounak d I apologize to you for that . Sounak d Actually I have contacted with the support team . I am very sorry to say that you need to wait until the ban is lifted from your account. you punkbuster isnt gonna lift it appartently you so my entire account worth of 250 dollars is dead in the water you just give me another premium cdkey, ill make a new account antd get this over you its been one hourd 40 minutes you i got other things to do Sounak d Even I provide you the key still you will not be able to play until punkbuster lifts ban. you if i make a new account? Sounak d I understand sir you are very upset as you are not able to play . Sounak d Until they lift the ban you can not be able to play. Your chat transcript will be sent to hurrica*****@gmail.com at the end of your chat session. you this is bullshit you i am staying on there until i have a solution you you can check the ip adress which accessed the account you check them you or give me a contact number of evenbalance