Service Supervisor Looking for Help

I completely agree with this. One thing we do that is hurting this is we have expectations of doing audits on moat offers(regardless of quote %), having coaching plans per metric, have at least two calls with contact numbers monitored a week(2 different conversations), while recording our coaching conversations for feedback from managers/directors. This is while documenting it all in 3 different places/programs. So it feels micromanaging because of the level of oversight/follow we are required to do. This is not how supervision was before COVID, it was very much more relaxed and mainly about skip level results and team results. Now it's focused on meeting the minimum level of "effective coaching interactions."

/r/Geico Thread Parent