It’s more like that 5 shops in area have one or two employees that are trustworthy and willing to help a customer. And same in the specialized dealer I got the bike from, one guy in the shop is ok but the wet booger of a mechanic needed a pack of crayons to understand why piece of metal missing out of a freehub might be an issue. Any idea on schedule? ”Nah, you’ll get a text”

DTC bikes weren’t good once either. Canyon has had issues and YT has been hard to even buy a bike from. But generally they try to make you happy because every little mistake is going rounds in facebook and pinkbike while if you say one word against lord and savior local bike shop you’ll have a horde trying to make excuses for the shop and cancel your existence.