I'm looking at the XPS 12 laptops (not the tablets with the same name -- very confusing, Dell!) with at least one Thunderbolt 3 port and couldn't get any sensible or reliable answers out of either Sales or Tech Support as a pre-sales customer. Very disappointing! No one could even verify that it was actually Thunderbolt 3 and not vsn 2 or 1, much less begin to sort out the intricacies of how the port behaves with USB-C or what the charging / powering configurations were. No technical specifications sheets were posted for any Dell models like they used to be when I last bought a Dell Vostro 3350 ultra laptop back in late 2010.

The sidebar on this Reddit page says a "limited number of Dell support staff watch this site". Well, to that limited number I say: If you want my money, you're going to have to earn it the honest way by providing full and real information about your products. If a device or component is worth selling, then it's worth posting the specifications, and refining them as potential and actual users ask questions the need answering here or on the chat line and phone like I did for TWO SOLID HOURS today. Pass the word, you "limited number" to those behind the curtain you guard like an army of spear-carriers. And if anyone from behind the curtain at Dell HQ reads this, let me say it as clearly as I can: Keeping yourselves completely isolated from your customers by not allowing so much as an email or a phone call to HQ is NOT OKAY. It is not just unethical, it is BAD BUSINESS PRACTICE. Constantly nagging us for our comments and feedback while putting your corporate paws in our faces to keep us at arrms length is sheer hypocrisy, and an insult to boot. You can train your staff like parrots to say "I'm sorry for the inconvience" as many times as you want, but such robotic and meaningless responses just rub salt into the wounds you have inflicted on those who need to be your best allies and supporters -- your customers. Do you REALLY think you can get away with using the greatest communication medium ever invented (the Internet) as a way to CUT OFF communication with the customers who are literally your life blood? That sort of cynical subversion will not stand for long. To that incredibly self-destructive attitude (dreamed up by the worst possible combination of lawyers and empty-headed, empty-hearted MBAs), I pose a simple question that will likely be chiseled on your corporate gravestone in the not too distant future: WHAT WAS DELL THINKING?