TIL A supermarket chain in the Netherlands has a policy that if all queues have 4 people in them and not all checkout lanes are open yet, then you get your groceries for free.

That's cool. I think you'd probably find that your experience is kind of dissimilar to a lot of other folks. I'm an American describing Americans, so I feel like my frame of reference is a little different. There's a difference between being phone support for people who need you and want to be in contact with someone capable of doing something they can't do themselves as opposed to being a kid with some menial labor job. They see you as the solution to a problem, they see the people who make their coffee or ring their groceries as people who get in the way of them getting their discount or whatever.

For what it's worth, I left that world for Academia and I still have a bone to pick with a lot of the way customer service people are treated because of how much shit I got.

/r/todayilearned Thread Parent Link - theasianshopper.com