VapeNW **GIVEAWAY** & Review Aspire Triton Sub Ohm Tank. Buy now for $39.99

Wonderful, I was coming on r/electronic_cigarettes to show the other vapers the shenanigans that VapeNW is trying to pull on me, instead I see VapeNW doing a give away!

VapeNW recently changed their shipping policy, just as a starter for everyone to get one the same page. I have ordered from VapeNW before and shipped it to my office building, VapeNW managed to ship my order to my office in Florida within three days, how awesome is that! This past Tuesday I was going to order more gear from VapeNW and noticed the recent shipping method change, now I am not allowed to ship my order to anywhere but the billing address, which is my home. I like everyone else in the world, have to work for a living. Which means that most of my day is spent in an office environment and not at home, hence why I had my previous order from VapeNW shipped to my office. Understanding the new shipping policy, I made a call to VapeNW to double check whether or not the package will fit in my mailbox, a representative told me that my items will come in a small cardboard box which will fit in my mailbox. Great! I placed my order that day and expected a package in my mailbox.

Today I received a letter from the shipping manager of VapeNW with the following statement:

Hello, we are informing you that your order XXXXXXXX was returned to us. If you would like your package sent back out there will be a $5.00 shipping fee. If you choose this option please reply with the correct address. If you would like the order refunded there will be a 20% restocking fee. Please reply to this email letting us know what you would like have done. We apologize for any inconvenience this has caused, if you have any further questions please read the restocking fee section of our warranty policy http://vapenw.com/index.php/return-policy.

Soooo, let me get this straight. Since the buyer did not receive his merchandise, the seller is going to either 1. Charge an additional shipping fee to get the merchandise to the buyer. or 2. Charge a restocking fee and NOT give the buyer the merchandise. I'm not one to bad mouth a vendor but this shit is beyond humiliating, its either I pay additional shipping fee to get my item or I pay the same amount to not get my item. What the hell is going on here VapeNW? Shall I chargeback the transaction because I did not receive the merchandise that I ordered and was prepared to pay for?

/r/electronic_cigarette Thread