No, this is a pretty typical response on her part. I get that she needs to worry about coverage, but when the response is the same if someone has a cough and when someone gets into an accident - no wonder folks at my store don't feel supported. This was her response when my coworker hit a deer and totaled her car and couldn't make it in. I honestly don't see how a car breaking down in the middle of the highway an hour from civilization either way ISN'T an emergency.

That is part of the problem, that her perspective is warped to not ever consider a human perspective, just her coverage. If this is your attitude towards your partners, if you treat them like automatons who don't get hurt or need rest, if you ignore their availability and their commitments to other jobs, if you act like the 50 dollars after tax per sniff is worth moving mountains to make it to work in spite of an emergency, why would they feel loyalty towards you or to go extraordinary measures for you?

This is why three people including me have quit in the last month. And why half of the regular senior staff wants to jump ship.

TBH this post was made to vent about feeling exploited and taken advantage of by the company and the management, and these are not isolated feelings or isolated incidents to my store and my manager. I don't understand what you seek to gain from playing devil's advocate here?