T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
Ann V: Welcome to T-mobile Live chat. My name is Ann, I will be your chat specialist for today.
Ann V: Hello Brandon!
You: Hi Ann.. I hope you're doing well! I was watching netflix on my laptop with mobile tether because I had heard about Binge On but then I got a text saying I used 80% of my mobile tether data!
Ann V: I see. I ma sorry about that Brandon. Do not worry, I file a ticket regarding the Binge On malfunction. Anyways, I am doing good now. I hope you are too :)
Ann V: Let me just pull up your account real quick.
You: Thank you. I don't even see an option under My T-Mobile where I can turn Binge On on or off, I thought it would be on automatically... but I don't see anything about it
Ann V: Yes it is actually automatic. However, the off and on would be in our end.
Ann V: Alright! I have filed a ticket regarding this. The resolution may take 72 hours.
You: Ok, thank you! Is BingeOn turned on?
Ann V: Yes it is. Sorry for the inconvenience. It maybe a system glitch that is why it used up your data because we have updated our system last week.
Ann V: I apologize for that Brandon.
You: It's ok. It's a brand new feature so it's a little confusing :-)
Ann V: Thank you for understanding Brandon. Alright then do you have other queries that I can help you with?
You: Are you in a different time zone or are you really working at 3:30am? Ann V: It is currently 4:29 PM here :)
You: Hah! Ok, that's good. Are you in Australia? I don't know if you celebrate Thanksgiving but I hope you have a great day tomorrow either way
Ann V: I am located here in the Philippines. We do not have thanksgiving here but I want to greet you an advance thanksgiving :)
You: Ah, ok! I bet it's beautiful over there. Thank you very much and I hope you have a great day!
Ann V: Save me a turkey! :)
Ann V: I think it is my lucky day to meet such a nice person like you! I wish to get more chatters like you.
Ann V: Have a good one and take care always. Bye now!
You: Bye! :D