What is a dirty business tactic that you know and everyone should be aware of it?

This happens alot at my job, but considering we are treated terribly (as employees) I personally have no regrets. I work in the rental car business at an airport in California, and here's a few things you should know about this business

1)check your paperwork every single time you rent a car, make sure you don't leave the building without doing so, since most agents who help you will try to rip you off simply because they benefit from generating revenue and Management backs them up. It's easier to fix an issue then and there vs you coming back saying you didn't want this or that.

2) in California (can't say about any other state because I don't operate in them) absolutely nothing is mandatory, so if they tell you it IS then they are just using your lack of knowledge to get your money.

3) most rental companies(and companies in general) give you surveys to fill out about your experience, use these to your advantage, every manager has access to these and any issues u had or complaints to address would go alot farther in those surveys as apposed to telling a employee to "let your manager know," most of the time anything employees address to management goes in one ear and out the other.

4)the term "bait and switch" gets tossed around so much it's a common misconception what it actually means. If you are uncertain about the vehicle you are given, just check the tags on the keys, corporate classifies cars depending on amount of luggage space and amount of seatbelts in conjunction with vehicles of the same caliber. They put the information on the keys for their use, but use it to your advantage.

5) this is pretty much every customer service job, but night as well reiterate.....most employees can help you and will, but they also are human and reacting in anger to something you don't agree with will get you nowhere with most of them. Speak to them in a calm matter and they will be generous.

/r/AskReddit Thread