Also an IT manager for a small office and deal with the same thing daily where otherwise smart people get hung up and stop working over the most trivial shit. Most people now and especially older people just follow a routine but don't know how anything works so once that routine has to be deviated from in even the slightest way, they mentally shut down.

I always tell people that if they can take a basics course to learn and understand how Office apps and a Windows computer actually work to troubleshoot simple issues that aren't actually complicated hardware/server failure issues which is maybe 1% of the time, you put yourself ahead of like 90% of the current workforce.