She refuses to learn anything if it, believing that because she is old, she is ENTITLED to not have to learn anything anymore. It's ridiculous

I run into this at work.

One of our reactors has a data acquisition system (DAQ) on it. It was old. When I hired onto the company 3 years ago I was surprised to see that it was running on Windows 98.

Last year it finally died. I proposed a modern replacement and the operators, all 45+, were terrified that they were going to have to learn something new with a modern system. They got with the project engineer and the lot of them formed against me because the engineer also didn't want a modern system. Although I'm pretty sure it's because this guy didn't learn anything beyond that system many years ago and he was never one to admit when he was wrong or when someone else knew more than him. He's an arrogant prick.

It came to a head with the engineer YELLING at me about how I didn't care about what they wanted and only cared about what I wanted. All while the operators watched silently hoping that their chosen knight would win the battle.

Well, too bad. The system that they wanted hasn't been made in a decade. And besides, when I came in I was the only one who was able to tweak it to their preferences because the 2 inch thick manual was daunting and was like another language to them.

Long story short, the engineer ended up going oddly silent after I told him to pick a modern, available system and apparently he had no idea what was appropriate for our facility. But I did. That's why they hired me.

I ended up getting the simplest DAQ that I could find and these guys still have trouble with it.

The phrase that stuck with me throughout all of it was what one of the operators said to me during this debacle. In regards to having to learn a new system -

"This old dog doesn't learn new tricks."