What would be the benefit of keeping the original documents over making digital copies?

I follow the news but have now idea what you mean, I suppose it wasn't a topic in German media.

This is a gradual process that changes over time. I work in a formal legal setting. When I started working 20+ years ago there were even still some last coworkers who refused to use a PC, or coworkers coming from a few years parental leave shocked that there was now a PC to work with. We still had some last typewriters and if I wanted to write a letter, I spoke it into a dictating machine so a typist would write it - and I was never high ranked in my company.

By now we have electronic file systems and don't even use PCs anymore, but thin clients instead. We don't only accept, but urge customers to send us digital versions of any kind. If you send us originals we have to realize it's a original document, then manually scan it, then send it back on your risk. Enough points of failure and extra workload.

We only demand that customers keep original documents at home - fraud attempts happen, and if we doubt the document you upload we'll ask to see the original ones to make sure everything is good.

But this was a slow and gradual process, and a big investment for our employer done department by department - after all it meant a second monitor, training for software and completely new jobs while phasing out old ones, and IT as well as staff council had to be taken care of ass well. You can't do all of this in a 2,000+ employees company at once. Like my deparment's turn was about 10 years ago and we weren't the first department to switch, and just two years ago the process was finished in the entire company. And we still have a handful of typists in the company - they are too old to be trained for new things, and our employer doesn't fire easily, so they do the very few remaining tasks until retirement and won't be replaced then.

/r/NoStupidQuestions Thread