What I'm planning on doing is introducing an employee, Bob for example, and talking about problems he faces. Then introducing/quick overview of the software and displaying how it solves those problems. And then talking about the benefits.

I have to tell a story about an employee who needs to do the task I'm displaying, so I wanted to talk about the old, bad way of doing it, and the problems it poses, and then the new way of doing it with the company's SaaS, and then the benefits. So in a nutshell it'll be something like this:

"Bob currently uses an old system. To accomplish <task>, he has to <describe super long process and some pain points>. Fortunately, Bill found <software> and he has an easier time. <Run through 1-2 features showing how the process looks with the software while talking about the benefits of doing it this new way>. <After showing the features, quickly recap the benefits>"

What are your thoughts about it? I was trying to follow the "Tell, Show, Tell" method