Wrong phone was in a "new" box. Now, almost a month later, Tmobile wants it back.

OMG! I've never read SO many posts from people whom have NO idea what they're talking about! It isn't against the law or a violation of the FCC to sell a device that's box has been opened. 1st of all & whomever posted that is just naive & silly! Second, yes the Mobile Expert shouldn't have texted the customer, nor have been SO arrogant, &, dismissive of their customer when they mentioned the issue over the box being opened. Imo that is the biggest mistake made followed with comments his manager must've opened it, etc. So, not only does the ME look like an ass, but, his mgrs, too. Contacting the customer should've been made over the store phone & NOT IN A TEXT MESSAGE, resulting in a having a conversation explaining the error & exploring possible options is what the professional action should have been. Jumping to the conclusion that this whole debacle is a covert plan to steal phones is REALLY stretching things & am disappointed that certain Representatives of TMO went there SO quickly instead of starting out with more than likely this was an HONEST mistake & clearly the ME needs more training in providing a Magenta moment to our customers. It's quite clear from the little bit of information provided in this thread that this ME is young, inexperienced, unfamiliar with operational procedures/accuracy, &, quite impulsive which all of these issues can be overcome with an effective management team. Finally, customer got an upgraded device due to a mistake made by TMO, frankly, using a device that is a step up from what they were intending to buy doesn't sound like a real inconvenience. If case/screen protection were purchased in store it can easily be returned or credited to the account. As far as customer having grounds to sue & that courts would find in his favor & he has a legal right to stake ownership over said device I beg to differ civil law is very specific & when deciding a case it is expected that the plaintiff (customer) would act with "reasonable diligence," buying a case & screen protector on a device that he knows isn't the device he bought which is clearly verifiable by checking his receipt isn't exactly acting in a reasonable fashion according to the legal definition, in addition, his knowledge of the situation from point of sale doesn't exactly align with the law of "clean hands" since he admittedly knew their was an error. Besides all that this incident would never make it to court nor mediation for that matter so it is a moot point altogether. People make mistakes all the time, yes, you, too, Reddit community so how would you feel if when you did make a mistake, several of them, in this instance, that it's broadcasted to your boss, boss's boss, boss's boss boss, etc. & aired on social media so the brave (as long as they remain anonymous hiding behind the mask of cyberspace) peanut gallery can smugly, judge, & dramatize making it more of a big deal than the Spanish inquisition? First World Problems!

/r/tmobile Thread