You'll honor the price....

My mother is a hardcore Ghirardelli fan, and a supertaster. Shes almost always munching on semi-sweet chocolate chips, like my brother does with doritos. She's also a supertaster and can tell if a certain batch got a bit too hot at some point before it got to the store. If she buys a bag with a lot number that she hasn't already declared acceptable, and it tastes off, she calls customer service. They always send her a coupon or a free box of bags of chocolate chips. Always. I remember once the box they sent here was from the same lot as the bag she had called to complain about. Opened one up and sure enough they were stale and chalky. So they sent her another box. I wouldn't be surprised if whoever runs the quality control department has my mother's number saved to a VIP list or something.

/r/MaliciousCompliance Thread Parent