Who is "they" in the sentence "why do they claim" and what exactly is your question or issue? What the heck are you trying to achieve? Are you backing up or restoring?
did you open the screenshot I linked ?! your website literally says "Backblaze provides completely unlimited storage and unlimited bandwidth, enabling you to backup as fast as your Internet connection permits." .
they can't provide more than 20 mb/s down
Can you be SUPER specific and say "20 Mbits/sec down" or "20 MBytes/sec down". "mb/s" is ambiguous, nobody has any idea what that means. Traditionally networking terminology uses a capital "B" to mean "Bytes" and a small "b" to mean "bits", but it is super ambiguous and random and there is no true standard we can get everybody to agree upon, so abbreviations lead to confusion. The difference between "bits" vs "bytes" is a difference of 8x.
I know the difference. I was using megabits only.
I've tried them a few time during the day and they always gave me similar results.
Who is "them" in that sentence?
The fast.com speed test and the speed test on backblaze.com. I also tried a few other speed test during. I wanted to try test them multiples times during the day to make sure the numbers were right.
I'm going to make a few wild guesses here: since you are talking about "downloading" I'm assuming you prepared a ZIP restore? Or possibly you are on Backblaze B2 and downloading videos?
Stop making stupid guesses and read the fucking link. I am not a backblaze client, I did not pay for your software and I did not install and software from you. I only used the speed test on your website.
I don't see why I should bother installing your client and if your speed test clairly says that your service is trash and that it would that me 2 week to recover my backup is something happened to my pc.
Can you tell us whether you are on Macintosh or Windows or Linux, and whether you are on Backblaze Personal Backup or B2, and possibly what the size of your ZIP restore was, and what the name of your ISP is and where you are physically located? Are you in the USA or in New Zealand? Australia? France?
I'm in canada and I'm using w10 with chrome.
If you contact support with the email address you created your Backblaze account with, I'm sure we can help you download your restore (if that is the problem you are having). I'm pretty sure your data is COMPLETELY safe and Backblaze can get it back to you somehow.
If you did your fucking job and read the link before typing your answer, you would know I'm not a client yet.