Chat Transcript with João Chat started on 09 Jun 2016, 05:37 PM (GMT+0)

(05:37:09) *** João joined the chat *** (05:37:09) João: hey (05:43:34) *** Sanely joined the chat *** (05:43:38) Sanely: Hi, how can I help you? (05:45:22) João: i've been here before, but the guy didn't help in any way, i got the transcript of the conversation if you wanna read it.. (05:45:50) João: short version i'm suposed to get a refund on a bet that never happened, instead it shows that i lost the bet.. (05:46:21) João: https://gyazo.com/03299354d5d94d9b2c6eeda56eb014e2 (05:49:21) Sanely: Ok checking (05:52:41) Sanely: ok i see (05:52:59) Sanely: You have been talking with Pavel (05:53:19) João: yes (05:53:57) Sanely: Ok let me check that (05:59:43) Sanely: disconnect :/ (05:59:54) Sanely: Ok i know now everything (05:59:58) Sanely: Are you here? (06:00:02) João: yes (06:00:13) Sanely: You are not going to be happy about it :/ (06:00:20) Sanely: Pavel told you something wrong at the first time (06:00:48) Sanely: There are rules that are saying if its a draw in any special bets (handicaps for example) = lose (06:01:05) Sanely: You can win while if its draw only if its bo2,bo4 or you just pick "draw" as a win (06:01:08) Sanely: else you always lose (06:01:18) Sanely: Sorry for this misunderstanding (06:01:23) Sanely: And cause you just have lost (06:01:25) Sanely: :/ (06:01:36) João: im not talking about cs go, im talking about soccer! (06:01:51) Sanely: i know (06:01:54) João: there no such rule in the soccer topic (06:02:01) Sanely: And there in soccer is a "draw" option (06:02:18) Sanely: I just told you all possible options that can happend (06:02:25) Sanely: To get refund/win for a draw (06:03:10) Sanely: http://fanobet.com/help 6. What happens if the game has been finished with a draw? If you have placed standard bet then you will get your money back on your Fanobet account. Special bets are going to be drafted normally. Exception: Fanobet.com may offer a so called three-way line with the draw as the third betting option. In these cases, when the outcome is a draw, only those bettors who wagered on the draw will be paid as winners; those who wagered on either team or contestant to win will lose their stake. >> Special bets are going to be drafted normally. << (06:03:13) Sanely: :/ (06:04:15) Sanely: Sorry mate (06:04:20) Sanely: Is there anything else I can help you with? (06:10:17) João: you guys need to get your rules straight, the tittle to that topic is "what happens if the game has been finished with a draw?" (06:10:42) João: the game didn't end in a draw, panama won 2-1 (06:11:18) Sanely: it did (06:11:24) Sanely: cause you had handicap +1 (06:11:28) Sanely: =2:2 means draw (06:11:49) Sanely: if it would be 2-2 then handicap +1 = 2:3 = win (06:11:58) João: but thats my bet, its not the real result (06:12:05) Sanely: or if its 2:1 and handicap +2 = 2:3 = win (06:12:06) Sanely: etc (06:12:44) Sanely: This is the rule, it had to be win after handicap (06:15:31) João: i went trought the rules before and after the game, there was nothing talking about handicaps in soccer, now you show me a rule that again doesnt talk about soccer in any way, says in the title "what if the game ends in a draw" wich mine didn't and with all of that you make excuses so i dont get a refund.. (06:16:10) João: Visitor uploaded: 5e24055e95ee78e551b674767b9c889d.png URL:https://v2uploads.zopim.io/3/3/T/33Tlc0abX5F2Z5TkC0G0HTeReSIFhF5y/aQe8FLR7pGfSbQHE-aTfWcp2NOcCeOM-12dfd10349db0439d8e779a2d852fafdb2544c68.png Type: image/png Size: 25800 Thumb:https://v2uploads.zopim.io/3/3/T/33Tlc0abX5F2Z5TkC0G0HTeReSIFhF5y/aQe8FLR7pGfSbQHE-aTfWcp2NOcCeOM-12dfd10349db0439d8e779a2d852fafdb2544c68.thumb.jpg (06:17:38) João: http://www.betrallyesporte.com/information/betting_rules/soccer/?langid=168 (06:17:54) Sanely: From where you have this table? (06:18:16) João: wiki (06:18:49) João: but i can get another like that from hundreds of sites (06:19:02) João: and all say the same, i get a refund in this case (06:19:35) João: http://www.soccerpunter.com/asianhandicap.php (06:20:55) João: Visitor uploaded: 0be265d597d3f8b2ace222eee415e162.png URL:https://v2uploads.zopim.io/3/3/T/33Tlc0abX5F2Z5TkC0G0HTeReSIFhF5y/aQe8FLR7pGfSbQHE-aTfWcp2NOcCeOM-9d7d72e997a2067624e45da24e6c257e48cc90a7.png Type: image/png Size: 115103 Thumb:https://v2uploads.zopim.io/3/3/T/33Tlc0abX5F2Z5TkC0G0HTeReSIFhF5y/aQe8FLR7pGfSbQHE-aTfWcp2NOcCeOM-9d7d72e997a2067624e45da24e6c257e48cc90a7.thumb.jpg (06:20:59) João: i can keep going... (06:21:51) Sanely: Ok now go Fanobet (06:22:01) Sanely: Is there the same rule? (06:22:16) João: no there's nothing (06:22:54) João: so the global rule apllies, wich is this one (06:25:27) Sanely: Ok ive got an idea (06:25:28) Sanely: Best option is (06:25:33) Sanely: If you just write email (06:28:59) João: write an email to who? (06:30:18) Sanely: [email protected] (06:30:25) Sanely: Explain everything in an email (06:30:32) Sanely: And send it to them (06:30:39) Sanely: They should answer up to 72h (06:32:08) João: isn't this supose to be the support? (06:32:24) Sanely: It is (06:32:48) Sanely: But there is sitting someone which bigger abilitys (06:32:50) Sanely: :) (06:33:20) João: ok, thank you (06:33:28) João: have a nice day! (06:33:29) Sanely: Seriosuly its worth to try (06:33:31) Sanely: :) (06:33:33) Sanely: Take care mate (06:33:37) Sanely: Good luck ! (06:34:23) *** Sanely left the chat *** (06:35:30) *** João has rated the chat Good *** (06:35:36) *** João left the chat ***