Hello ladies and gentlemen! I had an unpleasant situation with my account-my account was blocked by Steam support
http://steamcommunity.com/id/76561197995504559
https://support.steampowered.com/view.php?ticketref=9555-PALC-4889
I want here to tell you this unpleasant situation with me.I Russian.Please understand and to be understood-I used a translator for You, literally.
1 a Message from you on Sun, Jul 19 2015 18:35
Hello! I have a problem with your account.
Me by mistake and the misunderstanding came running from You information: "This account is associated with the theft of other users’ Steam accounts." "This account has been flagged by Steam Support for the theft of other users’ Steam accounts. This activity is a violation of the Terms of Service Agreement. Purchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled" I am sure that you have received this message in error
In case number 2769-ISGC-9725 from employee technical support Walter at Wed, 5th Nov 2014 2:54 positive answer came. Link to petition:https://support.steampowered.com/view.php?ticketref=2769-ISGC-9725 I sincerely respect Steam support for objectively investigating and I am very grateful to the support staff for the work done
My permanent registration, residence and place of residence: Russian Federation,Moscow region,Dzerzhinsky************. I bring to Your attention that in the period from 20 June to 16 July 2015 I was on vacation on vacation in Adler, Russian Federation, Krasnodar region, and throughout the period from June 20 to July 16, used mobile Steam app on their smartphone, Apple Iphone 5S.I made several purchases of games on your account during the summer sales of games in the Steam store from your smartphone the Apple Iphone 5s during the period from June 21 to July 4.Buy games from a mobile device Apple Iphone 5s I made for the first time.Required purchase receipts of the games I can give You,if any the need. On 13 July I found on your smartphone to Apple Iphone 5s in mobile app no Steam mobile app Steam,in particular the inability to use mobile chat with friends. I was very unpleasantly surprised and shocked by the incident, after returning from vacation on July 16 with the stationary home personal computer that on my account imposed by the referee support from July 12 "This account is associated with the theft of other users’ Steam accounts." I have a negative attitude towards fraud,theft, and Steam support a policy against scammers and thieves and the excellent and exemplary execute the subscriber agreement of Steam.
I use the account for over 6 years In my account I have invested a lot of money and time According to my calculations I tentatively put over ********** in cash.The necessary information about the payments all the transactions for all the time use my account I am ready to give you. I'm a decent and friendly person.I have many friends and also a good reputation from the feedback on my Steam profile. Comments in my profile sincerely suggest that I am an honest and reliable person,which is a huge excellent reputation among the largest collectors of games on the digital distribution service computer games Steam and programmes. This can be confirmed by my friends-collectors with an impeccable reputation who have more than 3000 games on the account, which I regularly communicate on different themes in the game and made an exchange according to the rules. I was not involved in the theft-I value my account For over 6 years, I bought and activated over 1200 games and add-ons for themselves. I am a collector of games.
I can assume that probably I got unjustified suspension of your account as a result of slander against me by fraud or receiving stolen object from the fraudster. The necessary information about buying games if needed - I can provide You at Your request I understand and acknowledge Steam policy in relation to fraud and aware of this, and I think suspension of your account by mistake.
I bring to your attention that the scammer who owned my account earlier,I made the exchange in my account-perhaps this was the reason for blocking my account. I ask You to look into this issue.I did not produce nor on any other account any fraud-it's a mistake.
Please take into consideration that some of the scammers benefits depend on their level in the transmission of information defamatory to me in Steam support. I am a decent and honest man with an excellent reputation and a very large account,which I cherish. I want to say that You will never allow yourself to make illegal fraudulent activities with other people's accounts,and in case of necessity of exposing the frauds in the digital distribution service computer games Steam and programmes-always work with the Steam support.
Please accurately designed and thoroughly investigate my problem and reason limited/blocked account and objectively to consider my question and the opportunity for involvement of law enforcement agencies, if necessary for You to review my account,and if necessary and for me personally,for involvement in the theft of users ' accounts on Steam
I ask You to unlock a locked account by mistake.
Thank you for understanding
2 A message from the technical support staff member Chuck Mon, Jul 20 2015 11:48
Hello,
Your account access has been limited due to the fact that the owner was probably captured, bought or used other people's accounts or items.
These actions are a violation of the subscriber agreement of Steam and some of your account options were limited. You can read the subscriber agreement of Steam here:
http://store.steampowered.com/subscriber_agreement/russian/
If you never went to other people's accounts and did not participate in the theft of account or items, please reply to this message and we will consider your case again.
In case of confirmation of the facts of violation of the agreement, the lock is released.
3 A message from you on Mon, Jul 20 2015 12:40
Hello! Thank You for your timely and quick response! I confirm that I am a real genuine owner of the account, I never went to other people's accounts and was not involved in the theft of accounts and items.
4 A message from you on Mon, Jul 20 2015 14:22
I confirm and inform You that I have not captured,not bought,not used other people's accounts and items.
5 A message from the technical support staff member Nikolay in Sat, Sep 12 2015 3:01
Hello, Michael.
We apologize for the long wait.
After further review of your appeal, we have confirmed that the lock was correctly applied.
Access to this account will remain limited.
6 A message from you on Sat, Sep 12 2015 22:13
Hello! Thank You for your reply. I respect Your opinion and try to keep calm and exercise restraint, and I ask You to hold more than performing investigation,as I am sure and convinced that this message from You regarding account termination, sent to me by mistake. I don't agree with Your decision.I confirm and inform You that I have not captured,not bought,not used other people's accounts and items Please see the message from me (1) to Sun, Jul 19 2015 18:35. In addition to my account http://steamcommunity.com/id/76561197995504559/ I also use a family account Family Library Sharing http://steamcommunity.com/profiles/76561198012873738/ My IP address **************** I never went to other people's accounts and did not participate in the theft of account or items I don't want anyone to escape or to hide something from You.I have provided You with your passport details I ask You to accurately and thoroughly investigate my problem and reason limited/blocked account and objectively to consider my question and the opportunity for involvement of law enforcement agencies,if it is necessary for You to check my account,and if necessary and for me personally,for involvement in the theft of users ' accounts Steam.
Since 9.09.2015, I can't access my account http://steamcommunity.com/id/76561197995504559/ due to account termination and the inability to change any settings in the mobile authenticator Steam Guard. I have no codes, it reflects mobile authenticator Steam Guard on my phone Apple IPhone and also Apple iPad Air due to account termination. I have exhausted 30 backup codes which allow you to log into your account from a personal computer. I also don't have the ability to restore account.When the account recovery code recovery Steam Guard Mobile Authenticator Recovery Code (begins with 'R') code recovery ****** permanent error occurs "An error occurred trying to handle that request. Please give us a few minutes and try again."
I ask You to unlock a locked account by mistake
I'm a decent person .I will be forced to publicly prove his honest, decent reputation. I'm going to have to contact the Valve Corporation with my problem in the case of blocking my account to resolve the issue in court.
I still hope that common sense support Steam
