And this here, is why I am getting so pissed. THERE IS A REASON MY ORDER IS BACKED UP, and this guy is acting coy making me think I'm crazy:
Google Support 6:20 PM You are now connected to a Project Fi specialist. Closing this window will end your chat session.
Reginald I. 6:20 PM Thank you for contacting Project Fi! My name is Reginald, I'll be assisting you today! Hi Frederic, how are you today?
me 6:20 PM I lost faith in Google That's how I'm doing
Reginald I. 6:21 PM Aww. I am sorry to hear that Frederic. I would love to try and bring your faith back.
me 6:21 PM Can you look up my history or do I have to restate everything
Reginald I. 6:21 PM I think I am the guy you spoke to yesterday. That sent your account to be reactivated.
me 6:21 PM Nope
Reginald I. 6:21 PM I can surely look over your account and give you an answer.
me 6:21 PM here is my story https://www.reddit.com/r/ProjectFi/comments/3n5p51/my_letter_to_project_fi_the_hot_girl_that_keeps/
Reginald I. 6:21 PM I do have you in my history.
me 6:21 PM I typed it up it's too long for chat
Reginald I. 6:22 PM No Problem. One moment. I will review this?
me 6:22 PM I predicted it, nobody would believe me. My order is late. As predicted... yep
Reginald I. 6:24 PM Thank you. One moment please. Still reading. One moment Frederic.
me 6:24 PM ok
Reginald I. 6:24 PM Thank you.
me 6:24 PM Sorry it's long. Got into a writing mood to exorcise
Reginald I. 6:26 PM Okay. Now that I have read, you are chatting in regarding a SIM card issue. I can surely assist you with all of the answers you have been inquiring on.
me 6:27 PM Not a SIM issue, a warehous eissue
Reginald I. 6:27 PM Yes, our sims were expected around the 23rd of September.
me 6:27 PM You recieved them on the 23rd but they were held on up to the 29th
Reginald I. 6:28 PM We did not promise that they will be here on the 23rd, it was an expected date. We did know where the SIM cards where on the 23rd. They were held up and not in our possession. The SIM cards were held and being inspected with US customs. Once we got the SIM kits available, it was around our release date. We are able to get you your SIM kit.
me 6:28 PM Meh.... Not really an issue at this point. Water under the bridge. I would have done the same. Probably boost the new device sales,hell I evem though of buying one since I didn;t have a sim
Reginald I. 6:29 PM So I do see you have ordered a SIM kit on the 29th.
me 6:29 PM yes, within the first
Reginald I. 6:29 PM It takes 2 days to process in our warehouse. Today is the first.
me 6:29 PM It's over 5pm in IL
Reginald I. 6:29 PM You should have tracking information within the next day or two.
me 6:29 PM tell em they're shipping right now??? ahah it's already been 2 business days!
Reginald I. 6:29 PM Today is the first.
me 6:30 PM yes, 1 business day is the 30th, 2 is the 1st, today
Reginald I. 6:30 PM By tomorrow, it would have been 2 business days, and you should have tracking information in your email.
me 6:30 PM Np, on the store right now it says that it will be shipped on the 30th or 1st It should have been shipped today at the latest
Reginald I. 6:31 PM Regarding shipping concerns and processing, it does take 2 business days. There is no way to expedite this. If there way, I would surly do this for you.
me 6:31 PM Ok. Explain me how someone who ordered 5 minutes after me got shipped on Tuesday then? I am honestly looking for a logical answer as someone who dealt with warehouses...
Reginald I. 6:32 PM Since you ordered on the 29th, today is the second business day of processing in the warehouse. I can not explain anything regarding another customer as I do not have there account details in front of me to express a factual explanation. I do apologize. I can only assure you of our processes.
me 6:32 PM Yes, that's the answer I get. Hold on.
Reginald I. 6:32 PM No problem.
me 6:34 PM "Ordered mine yesterday when they came in stock, shipped same day, picked the free standard shipping option too. Will arrive tomorrow. CAROL STREAM, IL US to Kansas City, MO US via FedEx Ground." that's what he said Explain that
Reginald I. 6:34 PM I can not explain anything regarding another customer as I do not have there account details in front of me to express a factual explanation. I do apologize. Sorry I have to say the same thing regarding this. I can only explain our processes.
me 6:35 PM So, do you process orders not in order of receiving them then?
Reginald I. 6:35 PM We process orders as we receive them. As I am talking with you now, I would process your order now before I handled my next case.
me 6:37 PM So after I asked that guy when he ordered he looked it up and: "The sim? I was refreshing after they announced the new phones. It probably took 10 minutes or so till the order actually went through. Processed / shipped late yesterday early this morning. Edit: email confirmation came at 1240 est on the 29th. Shipping confirmation 10 that night." Look up mine, it was 12:39 You see there is obviously a problem right? I literally ordered a minute before him My email conf was 12:39 ET Rules aside, as a logical human being you see the issue right? This is driving me insane
Reginald I. 6:38 PM To tell you the truth, I do know our processes. I am not sure how this may have happened for the other gentlemen, but I do know that our orders never ship same day. There is a 2 business day process for shipping. As items are inspected in our warehouse.
me 6:38 PM Alright, let's skip this issue then, speed is not the issue, let's forget all about others and go on my odred I ordered on Tuesday
Reginald I. 6:38 PM I cannot speak on behalf of another customer if I do not have access to there account.
me 6:39 PM 2 business days means it HAS to ship today
Reginald I. 6:39 PM It would ship tomorrow sir. There is no way to expedite this.
me 6:39 PM You have a special link with Fedex making them taking orders after 5pm? nonono 2 buiness day is shipping today
Reginald I. 6:39 PM I honestly have no way at all to expedite your shipping.
me 6:39 PM tomorrow is 3
Reginald I. 6:40 PM The order processes 2 days in our warehouse. After the 2 business days of processing, you will have a shipping status in your email.
me 6:40 PM Can I send you a screen cap of the Google Store that STATES it will ship yesterday or today? 1-2 business days?
Reginald I. 6:41 PM Project Fi and the Google Store are 2 different entities. There shipping methods are not the same as ours as we have our own warehouse for processing. Aside from the Google Store. The Google Store does not carry Project Fi Sim kits.
me 6:41 PM Alright alright. So in Project FI when you order on Tuesday, 2 business days is Wednesday Thursday Friday? 3 days?
Reginald I. 6:42 PM That is correct. 2 business days to process. The third day you will have your tracking information.
me 6:42 PM Thats is 3 not, 2 So you are telling me it was shipped today?
Reginald I. 6:42 PM I am not. I am telling you today is the second day of processing.
me 6:42 PM :shipped within 1 - 2 business days"
Reginald I. 6:43 PM The 29 is when you ordered the sim. The 30th is when the order was received to the warehouse for processing. First day. Today the first is the second day of processing in the warehouse. Second day. Tomorrow you should have tracking information in your email.
me 6:43 PM I worked in warehouses, NOBODY calls 2 days processing + shippign then I really just want honesty There was a screw up and it is being fixed and shipped tomorrow
Reginald I. 6:44 PM I do apologize for the confusion you are having regarding your order.
me 6:44 PM alright I can live with that
Reginald I. 6:44 PM If you do not have a tracking number by tomorrow, please contact us and we can look into any issues that may be coming from this order at 1-844-Talk-2-Fi Is there anything else I can assist you with today?
me 6:45 PM Yeah, 1 more day of waiting to says I told you so. No, I'm definitely pissed. Even wondering if I still want it
Reginald I. 6:45 PM I do hope you have a wonderful rest of you day, and when you do receive you sim, I do hope you enjoy Project Fi! Great! I hope I made you very satisfied today. Thanks for contacting Project Fi! I will send you a follow up email shortly that will include details we discussed today. There will be a brief survey at the end of this chat so don't close out this window yet. We'd love to hear your feedback about our interaction today.