It is with great sadness that we must bring the OnLive Game Service to a close. Sony is acquiring important parts of OnLive, and their plans don’t include a continuation of the game service in its current form. Your service should continue uninterrupted until April 30, 2015. No further subscription fees will be charged, and you can continue to play all of your games until that date.

After April 30, 2015, our data centers will shut down and the service will be offline. All accounts will be closed, and all data deleted including game save data, achievements, and credit card data will be deleted. If you purchased a Steam game from OnLive, that game will still be available on Steam. No refunds will be available for any game purchases, hardware purchases, or subscriptions.

We will have extremely limited coverage for customer service over the next 30 days. We hope the FAQs below will answer all of your questions. We thank you from the bottom of our hearts for being an OnLive customer, and we wish you all the best.

FAQs

What happens to my PlayPass games? PlayPass games will no longer be available on OnLive after April 30, 2015.

What happens to my game save data and achievements?

Game save data and achievements will be deleted after April 30, 2015 unless it was on CloudLift, in which case the data will remain on Steam.

I bought a PC-only Steam game under the assumption that I could play it via OnLive on my Mac. Can I get a refund?

Unfortunately no refunds are available for Steam games purchased via OnLive.

I bought an OnLive Game System, or OnLive Universal Wireless Controller. Does the hardware work with any other platforms?

OnLive's hardware does not work with any other platforms. No refunds are available for hardware purchases, unless it was purchased on or after February 1, 2015. If your purchase falls within that window, you may request a refund by sending an email to [email protected] with the subject line Hardware Refund.