I remember three recent occasions where questrade did not execute my sell (which I actually placed a sell at 3-4 tickers BELOW the BID), resulting in me losing my entire gains that I had this year. 'm not going to specifically mention the tickers, but this is unacceptable.
So for 1. you had a stop loss without a limit? If it was tanking then it’s very possible to get filled way below your stop. Gonna need further info here.