MODS ON THIS SUBREDDIT ARE LITERALLY DELETING POSTS ON HOW TO MAKE A FORMAL COMPLAINT!
If you really want action, you make a formal written complaint Questrade's Designated Complaints Officer. Once received, they have 90 days to formally investigate and return to you with the results of their investigation and any potentially any financial offer. If you are not satisfied, you can make a complaint to the Ombudsman for Banking Services and Investments (OBSI).
https://www.iiroc.ca/investors/makingacomplaint/Pages/default.aspx
Follow regulatory protocol you idiots instead of bitching on here "Wah wah, i want my tens of dollars in commissions back!".
https://www.iiroc.ca/investors/makingacomplaint/Pages/default.aspx
https://www.iiroc.ca/industry/member-resources/Documents/IIROC_Complaints_Brochure_en.pdf
I would like to point everyone to section 1.27 of Questrade's Account Agreements and Disclosure Documents:
1.27 GENERAL LIMITATION ON LIABILITY
QUESTRADE, ITS AFFILIATES AND THEIR EMPLOYEES, OFFICERS, DIRECTORS AND AGENTS DISCLAIM ANY WARRANTY THAT THE QUESTRADE SERVICES WILL NOT BE INHIBITED OR INTERRUPTED. The entire risk of use and consequences of the use, both direct and indirect, of the Questrade Services and the trading technology, shall be on the party using it. Questrade, its affiliates and their employees, officers, directors and agents shall not be liable in any respect for any claims for loss or injury alleged to have resulted from any use of or reliance on the Questrade Services or any part thereof, by the Clients, or by any other person. IN NO EVENT SHALL QUESTRADE, ITS AFFILIATES, AND THEIR EMPLOYEES, OFFICERS, DIRECTORS, AND AGENTS BE LIABLE TO CLIENTS, OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS, LOSS OF USE, OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH (1) THIS AGREEMENT OR (2) THE FURNISHING, PERFORMANCE OR USE OF THE TRADING TECHNOLOGY, TRADING SOFTWARE, HARDWARE COMPONENTS, TRADING HARDWARE, USER MANUALS, QUESTRADE SERVICES, QUESTRADE SYSTEMS, AND EXECUTION SERVICES, PURSUANT TO THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, THE INABILITY OF CLIENTS, OR ANY OTHER PERSON TO USE SUCH PRODUCTS OR SERVICES, WHETHER OR NOT COMPENSATION FOR SUCH DAMAGES MAY BE HAD UNDER LEGAL THEORIES OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND MISCONDUCT), STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF SUCH PERSON HAS ADVISED QUESTRADE OR ITS AFFILIATES OF THE POSSIBILITY OF SUCH DAMAGES.