Please wait while we find an agent to assist you... You have been connected to Katarina H. Katarina H: Hi , thank you for contacting HTC Support. How may I help you today? Me: Hi I placed my Vive order last month Me:
Me: You placed an authorisation request against my card on the 1st but because you have failed to take the money the authorisation window has now closed Katarina H: We don't actually deal with the Vive order directly here at my office, but I'd be happy to pass on your request to our e-commerce team and have one of them get in touch with you Me: I am being told it can take 2 days to get a call back Me: is that actually true? Katarina H: Because the e-commerce team is very busy at the moment it can take 2 days yes Me: OK well I placed my pre order a month ago Me: and you have a charge on my CC for 4 days but you have failed to take the money. Are you going to leave your customer in this situation? Katarina H: The e-commerce team will automatically retry to charge you and you will get a confirmation when everything has gone through Me: Why do they need to recharge me when they had the auhtorisation request since the 1st? Me: Are they going to recharge me today and will I lost my place in the queue ? I ordered 6 minutes after the opening of the pre order Me: I will be VERY upset if I lost my order position Katarina H: All I can tell you is what I have been told and since we don't deal with the orders I don't know what the process is. You will not loose your place in que because of this Me: How do you know I wont lose my place if you dont know what the process is? Me: Can I take this is a written confirmation that I will not lose my place in the queue ? Katarina H: We get a few details and this is one of them. Of course you can take this as confirmation. Me: Great, can I ask when I will receive the charge against my card? Katarina H: That I don't know Katarina H: I can still raise a call back request and have someone call you if you want me to. They will be able to answer all your questions Me: OK well you are giving me totally different answer from the person I am talking to on the UK phone support number Me: So you are saying I dont have to do anything and my card will be automatically retried? Do you know when this is going to happen. A lot of people are waiting on this answer Katarina H: I don't know that no. The information we have been given is that it will automatically be retried but that is all I know. If you have any further questions all I can do is arrange for a call back from the e-commerce team Me: I am being told I will need to wait by my phones for 2 days. Is that actually HTC's position? Katarina H: I'm very sorry, but I can't speed up the process. The e-commerce team are working very hard on getting back to everyone which is why we ask for a 48 hour window to get in touch with you. Katarina H: If you want me to raise this call back I need your phone number, please Me:
Katarina H: Thank you. I will get it passed along right away Katarina H: I will do everything I can from here. Is there anything else I can do for you today? Me: Process my order and give me a delivery time? Katarina H: I can't do that, sorry Me: Right. It doesnt seem anyone inside HTC can process an order.

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