You maybe right about these particular people being uncooperative perhaps, I never considered that may be an issue.

These are mostly very "conservative" types who are all refusing to wear masks. The one that was hospitalized came right back into the office after being released and was still coughing a lot and that is when other people started getting positive tests.

I at one time was a fraud investigator, so I know a little bit about how belligerent and uncooperative some people can be

I'm sure you are personally doing the very best job you can and it's not your fault you're dealing with idiots that refuse to cooperate and an inept government agency.