Not sure why you posted your post like that with the formatting that doesn't make paragraphs and makes everyone scroll right. Here it is again with normal formatting

Not a current Xfinity customer (although I have been in past), but we moved to different home couple years ago and I can’t get a straight answer or any help around why my house can’t get internet. My neighbors to the left and right of me have it, and my house even has a Xfinity cable box on the back of it leading me to believe it had cable at one point.

Anyway, I did connect with a xfinity tech that was on my road this week. He was very helpful, took a look at my situation and said he didn’t think there was any reason I couldn’t get internet. He asked me to ask Xfinity for a Serviceability Request, and to ask them to fill out an ER1 ticket to get the survey team out to my home and do a full assessment.

Can someone help me with this? I’ve called customer support and they don’t seem to understand this process. I have already submitted a modmail as well, btw. Thanks!