Two days ago, I had the same experience loosing $14k and when i contacted support team they couldn't help as most of these platforms are complex and even software engineers can't reverse a transaction that has already been made. After numerous ways of trying to get my

money back, my attorney advised me to send a mail reporting the case to recoverlostcoin @ cyberservices. com an expert service which specializes on cybercrime and refund. I did that and immediately, they launched a program. However, within 24hrs my coins were tracked and 90% of my loss was recovered. That's what I'll advice you to do right away, I just got my coins back.