Their standard answer to any complaint is "we don't get involved, work it out yourself"

Or "it's a grey area, work it out yourself"

Yeah, cheers for that. Very helpful indeed.

I've dealt with them a few times. One major issue I had was my local council refusing to supply a receipt for my rates payment so I could claim my home office's expenses on tax. I just got the usual reply "not our problem, work it out with the council"... If I could work it out with the council why would I be contacting you lot!!!

Arggghhhh this country can be such so frustrating.

You probably dodged a bullet avoiding these batteries. If my tinkertechau batteries turn out to be real or fake I'll report back, as they seem to be the cheapest supplier in Australia