Errrr... no, I don't think you quite understand. I don't think they should have been coming in at all - these were appointments that they had decided to make themselves, without anybody else being aware of any need for it. Using the phrase 'unscheduled visit' was a nice way of writing that they are barging in uninvited and treating the family like we've been conscripted.

If I were an old and frail person, I think I'd be really annoyed that the NHS had setup appointments without my, or the family, understanding.

At this point, the NHS isn't worried about 'patient care' because it is more worried about getting its paperwork done so that it has a handle on the situation for when the oldies snuff it. Because that's a whopping great amount of inheritance tax for the government. I think the word would be 'expediency'.

Twice now, the GPs have wanted to do a video consultancy regarding my elderly relative's status (which we cannot facilitate) and twice now it has appeared that the elderly relative doesn't want to do it. Even 90 year olds can be incredibly stubborn, y'know.

The reality of the visit is because the NHS Trust wanted to know why this elderly relative had not died yet, given their condition and prognosis. Like a 'fact finding misson'.

What made it worse is that the elderly relative probably thought the visit was somebody from the hospice who was there to finish them off.