I made a purchase on LoobedSwitches.com on March 11th. As of today, my order has not yet shipped. USPS shows the tracking status a "Pre-Shipment Info Sent to USPS, USPS Awaiting Item", which means that only a label has been generated. I tried contacting them through their contact form twice and have got no response.

On March 21st, I decided to join their Discord server and once I posted my complaint on the general chat channel, I was contacted by the owner Chris Malson. He told me that my order was delayed because of surgery and he assured me that my order would be shipped the next day. I believed him and wished him well.

The next day, March 22nd, USPS status still shows as "Pre-Shipment". I contacted Chris Malson again on Discord and he told me "that is weird. If there is not a tracking by tomorrow morning, I will talk to me usps bc it is in their hands at the moment".

Today, March 23rd, the order has still not shipped. Once again I contacted Chris Malson on Discord about this to which he only replied "Let me check up on that for you." and I never heard from him again.

At this point I have accepted that I was scammed by LoobedSwitches.com but wanted to post this as a cautionary tale from anyone thinking of doing business with them. Since I posted my initial complaint on their Discord general chat, I was contacted by 2 other people asking me if I had requested a chargeback from my bank, since they have not received their orders as well.

If you have also been scammed by LoobedSwitches, please issue a chargeback with your credit card company and, most importantly, report their store with Shopify at the following link: https://www.shopify.com/legal/report-aup-violation. If enough affected customers do this, Shopify might take action and suspend their merchant account.

Thanks for reading!