Nothing is wrong with them. They have genuine concerns about the game's replay value. And don't even joke about asking for 20 DLCs wtf bro...

To play devil's advocate, you're not getting that value-per-hour when most of the game suffers from "Xcom waiting" - basically you spend 30 seconds of making your moves and 2mins waiting for all the animations to play out painfully slowly... and then the enemy's turn comes up. Also just generally you CANNOT value the entertainment cost/hr of a game the same way you would a movie or show or other forms of entertainment.

Also the pronoun thing is just totally out of nowhere. People are overreacting but I don't really understand why it was necessary in the first place. Personally I think it was just a publicity stunt to get articles written about the game as free advertising. This shit happens all the time. Don't be fooled and think the devs care about inclusiveness or whatever fairytale nonsense.