Absolutely worth it. Anything more nuanced than a validated design totally following the documentation is almost impossible for AI to grasp, because it isn’t actually intelligent it’s just a massively parallel comparison and prediction routine that is good enough to convince people who never actually need to implement what it suggests in the wild.

Earlier this week one of the team spent six hours on the phone with TAC telling us a network that’s worked fine for the last five years is impossible, has never worked and can’t be fixed without ripping it all out and starting again. ChatGPT was just regurgitating the Cisco validated design pages. At no point did it make the link to NIST and NCSC wireless hardening recommendations that would have actually fixed our problem. Its lowest point was telling us to abandon WPA enterprise and go back to WEP PSK because that was common advice back in 2003 but is still the top search engine answer when you search for the error we were getting,

Stupid thing was we knew the exact change that broke the network, couldn’t roll it back and just needed pointing to an old security hardening policy we set and forgot about five years previously. neither TAC nor AI could help us out, it was back to absolute basics working up from an OEM build until we found the group policy setting that broke it.