I have created a CS account by buying a GiveAShare back in September...
I received the first letter with my account (64x) number a couple of weeks ago. Sent back the tax form by snail mail as requested. Tried to log-in and was told to wait for a new snail mail with a confirmation code.
To this day, I'm still waiting for the confirmation code. Once I have access to the CS account online, I'll move heaven and earth to transfer my shares there.
However, when first asking my broker about direct registration, they sent me to a letter where they attest that they do hold shares in my name in their account. It will probably take a few attempts and threats to get there...
It takes time to transfer whiskey.