My most recent issue with UPS:

I buy a shirt from Ript (who are awesome by the way) and it gets sent UPS. The tracking # they issue isn't pulling up, so they ping me the direct UPS link. I check the tracking -- the shirt is bouncing all over the country. It finally arrives at my local PO -- yay right? Well... it goes out for delivery, then for some unknown reason, says it can't be delivered. WTF. No attempt at redelivery. I go by the local PO. They can't find it. Not there, not on the truck. Lady is a huge bitch about it, claiming it's somehow my fault (miraculously, all my other mail seemed to make it no problem...). Says they will flag it and let me know when they find it. A day goes by and my tracking # now shows the package being re-routed from my local PD (guess they found it...) to the sorting facility in VA. Another 3 days go by and it comes back to the same local PO. I contact them -- they can't find it. Then try to say it was never at their PO, despite the entire tracking system showing it was there.

So at this point it's been like 3 weeks on a UPS tracked shipment. I keep hounding them. I call the main customer service number. I get no where with them, but I get a case number. A day later mysteriously, the package now shows in transit down to Atlanta. I call customer service again. I get no where really, another case number assigned.

A few days after this, I get a call from some lady in the escalations department at UPS regarding my lost shipment. She informs me that my package was sent down to Atlanta because it lacked any address on it -- To or From. I don't believe them for one moment of course, so I ask to see the "picture" she's looking at. She refuses to send it, saying it's a breach of some sort of security. So my response then was -- If you have no record of any kind on it, how do you know it's mine? No response to the question. Furthermore I add, if this has a UPS tracking label on it, *you already have my information - name, address, etc *. You cannot claim it's abandoned mail. Again, no real response and deflects the question. They recommend I ask the vendor for a refund. Why would I force Ript to cover their mistake?

Essentially -- my local PO lost the package, tried to cover it up by saying it was undeliverable, but a inquiry was launched. They then stripped the package to force it to route to the "un-routable hell" location in Atlanta -- but it still had UPS tracking on it...so that logic didn't work.

In the end, Ript got involved and refunded me...but I really hate that they had to eat it on the UPS fuck up. And, I am now out an awesome Megaman/TRON theme shirt that I can't get again.

UPS can eat a giant bag of dicks.