PART 2 Greetings ClutchBot,

We are missing your pathping, run the netinfo again and give it a few minutes between commands.

Let me know if you have any other questions! Your reference number for this contact is: 150221-000385.

TSR Tonga T. DayBreak Games Account, Billing, and Technical Support Contact us here: http://help.soe.com/app/answers/detail/a_id/28939 Customer ClutchBot soe via CSS Web 03/04/2015 12:38 AM Same thing Response Tongariki T. via Email 03/03/2015 11:05 AM Greetings ClutchBot,

Thanks, can you ditch the wireless adapter and go wired? Then test the game, if issues persist send us an updated Netinfo.

Regards,

Let me know if you have any other questions! Your reference number for this contact is: 150221-000385.

TSR Tonga T. DayBreak Games Account, Billing, and Technical Support Contact us here: http://help.soe.com/app/answers/detail/a_id/28939 Customer ClutchBot soe via CSS Web 03/02/2015 11:27 PM As requested Response TSR Phillip S. via Email 03/02/2015 03:50 PM Greetings ClutchBot,

Without providing us for the information that we have requested, we will not assist further with supporting your issue. We would like an updated version of this file so we can continue troubleshooting, please do not add the old file, but rather create a whole new one so we can check which changes have been made. Thank you.

Your reference number for this contact is: 150221-000385.

Regards, CSR Phillip S.

Contact Daybreak Games Account, Billing, and Technical Support Phone and Email: http://help.soe.com/app/answers/detail/a_id/28939 Customer ClutchBot soe via CSS Web 03/02/2015 02:42 PM I have 64bit windows 7 pro i work in tech support no need for another DxDiag i am aware that the game requires a 64bit os Response Tongariki T. via Email 03/02/2015 08:57 AM Greetings ClutchBot,

We apologize but do not provide live Support or Phone Support any longer. We need to figure out if you have a 64 bit version or 32 bit version of Windows. Can you send us your DXDIAG one more time so we can better assist you.

I’ll need you to create the following two diagnostic file so I can take a closer look for any potential hardware and software issues:

DxDiag.txt

To create the files on your hard drive, please follow these instructions:

DxDiag.txt - Press and hold the Windows key and tap the R key on your keyboard. - In the box that pops up type DXDIAG and press Enter on your keyboard. - Click the "Save all Information" button, located at the bottom of the program window. - In the "Save As" box click the icon in the top bar. - Select the desktop and save the file as "dxdiag.txt"

Assistance with these instructions can be found at this Knowledge Base article: http://help.soe.com/app/answers/detail/a_id/28973

Once you have the file please attach them to the support ticket and response so our agents can continue troubleshooting your issue.

Regards,

Let me know if you have any other questions! Your reference number for this contact is: 150221-000385.

TSR Tonga T. DayBreak Games Account, Billing, and Technical Support Contact us here: http://help.soe.com/app/answers/detail/a_id/28939 Customer ClutchBot soe via CSS Web 03/02/2015 01:48 AM can you please arrange some way we can communicate on a live basis i have every voice program skype etc Customer ClutchBot soe via CSS Web 03/02/2015 01:47 AM http://puu.sh/gj5Pc/8618ae5e15.jpg

I hit play launchpad pops up in processes for 2 seconds the goes Response TSR Alex S. via Email 03/01/2015 01:10 PM Salutations ClutchBot,

I'm seeing that your system is running a 64 bit operating system and there is not a 32 bit version available. Mind taking a screenshot of what you're seeing?

Sincerely,

Alexander S Forum Support Specialist Technical Service Representative, Tier 2 DayBreak Games