On the presumption that it was a technical and not user-related glitch, that would make me so frustrated! I hear you. It seems you're really heated right now and are venting. Vent away!

If it were me, though, after venting I'd take a beat. I'd wait a day or so and reach someone else (by email so I wouldn't have to wait on a call!). I'd screenshot my call time and my proof of purchase (ie email confirm) time to demonstrate that I tried to fix the problem within the allotted time.

My guess is there are probably a lot of seasonal workers who are adhering strictly to the rules as they see it in black and white so they don't get into trouble for leniency that they shouldn't have granted. (Meaning, they don't want to get fired but also don't know how to navigate the grey areas.)

Your frustration and emotions are valid because you feel them. But I wouldn't Karen. I would just inhale, exhale, and stay kind.