Here is a transcript from SXM support chat. The rep's name has been changed since it's not his fault he works for a backwards ass company. SXM: Hi, my name is XXXX, Thank you for contacting SiriusXM. How may I help you? Smith: I received an email saying that I could get 5 months for $20. SXM: Great. Smith: but I really don't use that radio anymore and I would like that price for an all access subscription but for online. Is that possible? SXM: I'll be happy to help you with that information. SXM: May I know your first name? Smith: Brian SXM: Thank you. SXM: Brian, I would like to inform you this the promotional offers are given on the Select package only and we don't have any offers available on All Access package. Smith: I just want the online sub anyway, but I want to get all the XM and all the Sirius channels SXM: However as you don't use the radio much I can offer you free Internet radio for 30 days. SXM: Please use the below listed link to sign up for the free Internet radio for 30 days. SXM: https://www.siriusxm.com/freetrial[1] Smith: you don't have a "get back promo" for online only? Smith: I can't sign up for the free trial because my email is already registered as a radio subscriber SXM: I wish we have an authorization to offer you a promotional offer over the chat support. Please use a different e-mail address to sign up for the free Internet radio. Smith: ok. thanks. I guess. Just so you know you sent away someone who wanted to give your company money. SXM: Brian, if I have an authorization to offer you a promotional offer for online online I would have done that for you immediately. SXM: However I can suggest you to contact our specialized department who might check this for you. Smith: No problem. I get that it's not up to you, but it seems silly doesn't it? SXM: You can reach them at 888-601-6302. Their working hours are 08.00 AM – 11.00 PM EST Monday – Saturday and from 08.00 AM – 08.00 PM EST on Sundays. Smith: Thanks SXM: We strive to create a positive customer service experience and would appreciate you taking the time to leave your feedback at https://listenercare.siriusxm.com/app/ask[2] SXM: I'll be sure to pass on your comments. SXM: Is there anything else that I may help you with today? Smith: no thank you. Smith: have a good day SXM: Thank you for contacting SiriusXM and have a great weekend. XXXX has disconnected. So, follow the advice from SiriusXM support to obtain a new source for the show.