This is an open letter to Jason Livingood - Redditor and Comcast VP of Internet Services (/u/jlivingood)

My first question is: Do you exceed your data cap? My guess is that you don't. If you are suddenly faced with a $100 higher bill because you exceeded your cap you'd think differently I suspect. I also suspect that a substantial part of your income isn't eaten up by internet costs. If you were breaking your cap and feeling it I think you'd understand the frustration.

I don't torrent or download anything. 30 year old me did but these days I find it easier to just consume less legal media so that I can afford it rather than risk fattening up on the arguably illegal media. Yet, I am still rubbing against the cap because I back up to the cloud in various ways. It's not a lot of money but it's annoying because I don't trust them enough to set up auto pay. $60/month? Fine. $60-$160 per month. Also fine but I'm not comfortable with auto pay because that's the utility account and I don't keep that much cash in there. Now I have to either put more cash in there (fine but annoying) and keep a closer eye on it OR manually pay each month.

It really comes down to two issues for me:

  1. I shouldn't have to put this much time and effort into a utility. I have better things to do than to keep up with what fun new changes my internet provider is going to throw my way that are always...always...more expensive and more limiting.
  2. It's the principal of the matter. They know what the right thing to do is but rather than take a risk and make some investments they keep working the old sour tit because that's comfortable and convenient for THEM.

Just to circle back..

I think part of it is also what percent of your income is eaten up by internet costs. If 10% of your disposable income is eaten up by internet costs you really feel it when it is 20% suddenly. If you have $500 of disposable income and you spend $50 on internet that suddenly doubles. That hurts. Scaling up, if you have $5000 of disposable income imagine if your internet was suddenly $1000. You'd crap. That's what it feels like to folks who are managing a tighter budget. I can absorb the fluctuations. It's not a monetary issue for me but it is to so many others and it's legitimate to be upset.

/r/Atlanta Thread Parent