Conclusion: Dealership service departments are expensive. Sometimes it can be worth it, but you have to do a little homework. Do some research online, see what people are saying. The most important thing you can do is ask to be shown the service bay and see both what kind of people are working back there and what condition the shop is in. If it's a bunch of kids and/or the place is a mess- you probably would be better off at an independent mechanic. If everything looks like something right out of the brochure, maybe the extra cost is worth it to you.