Then do you want them to advertise "Loot Crate, will ship someday" They have to have a target date. Take for instance video games, the developer may say "Will release summer 2056, but once spring 2056 comes around, they may say, we had some unexpected hickups, we wont be releasing until Fall 2056. As for Loot Vault, I am assuming that you purchased sometime between Black Friday and Cyber Monday (give or take a few days). Anything they have a MEGA sale, their shipping gets pushed back to 2-4 weeks. It happens every time, hell, even wholesalers this time of year that usually ship in 24 hours are pushed back to 1-2 weeks. If you understand anything about retail, physics, and time, you will know that it is impossible to just ship 10,000+ orders in 2-3 days for a small sub-division, as Loot Vault is.