Place me firmly in the camp of not this lucky. After three Siberia Elite Prisms in the last 6 months (for myself, my husband and a friend) mine started making clicking noises. I contacted support and was told I needed to submit an RMA. I submitted the RMA almost 2 months ago and have been dealing with constant lack of response. It has been "added to the invoice to ship out this week" twice now without ever actually shipping out. I submitted a followup ticket about not receiving an update on my original RMA for two weeks, and after the support tech that was giving me updates for a week "reassigned the ticket" to someone else, that person closed it immediately without contacting me or doing anything to resolve it. I don't know how much more frustrated I can be with a company I've supported for years and spent over 1000$ on in the last year alone.

Timeline: Submitted original ticket and was told to RMA: http://imgur.com/1cNbzUf

RMA was created, I sent the headset and was told it was added to shipment manifest. Never received shipment notification and went through 2 weeks with no response: http://imgur.com/yy2lBVr

Created a followup ticket since I wasn't getting a response to the RMA, they closed the RMA and created a new one. Still never received a notification that it shipped, when I asked for an update, the ticket was transferred to someone else who then closed it without ever contacting me: http://imgur.com/WBTklCs

RMA created by Steelseries when the first one never shipped out. Was updated saying that it was added to the shipping invoice last Monday, but never received a shipment notification or update: http://imgur.com/qjemLD7

Second followup created this morning since my first one was closed without being resolved: http://imgur.com/xRrbatm