Little bit late but me and my friend had some terrible experiance at Toronto Airsoft many years back.
Lets start with my friend first because he had the same experiance as you. My buddy ordered a smg online from them which is a Krytac Kriss Vector.
(Cuz he saw Vincent reviewed it on YT and He wanted to make an ARMA 3 NATO Officer loadout) when his order came in the guns boxs was stained and mangled usually he doesn't give a shit because thats what most airsoft boxes are like. When he opened the box the Vector looks fine externally but when he tested it the gun didn't work he thought maybe it's the battery so he fully charged it and try again and same results. Now he started to disassemble the gun and he found out the motor is fried and the wires were fucked up. He was super pissed and he called T.A for a return and we all know who he ends up talking to and you guys obviously knows how this ends btw this all happened on the day the gun arrived .
My experiance at T.A: I had to 2 seperate inncidents there. 6 Years ago when I was a newbie at the time I was looking to buy my first gun which it's the generic CM16 Raider. I went tobT.A because I was recommened by alot of people at my local field which is Siege (btw Siege are run and supplied by T.A so) saying that T.A is the "best" store in all of Toronto I Took there advice and I went down there and when I went in to the store I saw the Raider display model on the wall and I asked the guy Who's a fat dark skined Chinese guy (Not sure if that's Bob) if I can see it and he replied "You're looking at it" and Vincent gave a fucking chuckle and In my nind I was like wow these guys assholes and I asked again and Vincent replied "If you want to see it then buy it." Yeah that was the last straw for me and then I searched for a different store and then I found Airsoft Depot and Let's just say I've done good businese with them ever since.
The 2nd Inncident I had with T.A happened 3 years later. I wanted to buy some more supplies but Airsoft Depot were out of stock and I checked other stores that have them and only Toronto Airsoft have them in stock so I was little skeptical at first about what happened before but I was like i'm ain't buying a gun and it's been 3 years the last time I went so I was like why not maybe they have changed (Boy I was wrong) so I drove down there again and I went into the store and to see if they have the supplies I needed. I happened to wear my Airsoft Depot legion hat which I wear almost everyday and one of the employee a filipino guy I believe saw my hat and he said " Get rid of the hat or don't come in" and I just didn't say anything and just left. I was like "Wow I just entered the store and you get triggered by a stupid hat" I know I won't be coming here ever again. I wore this hat in other stores before like Gear Up, Mach 1 and Nicks and they didn't mind it at all in a matter in fact some employees actually know each other because of the community connection. When I told them about the hat incident they were shocked like I was. I only went to T.A 2 times in my life and both times failed to impress me don't bother with these guys.