Hello,

I can't use either system.

On https://claims.mtgox.com/pre-signup I get:

Your online request for a claimant code online has not been approved. The possible causes for this are as follows: The e-mail address that you entered is incorrect. You have multiple claims associated with the same contact e-mail address You application was made using an e-mail address registered in the online system in the past. (* If 2 or 3 is applicable, please contact E-mail Support below. [email protected]) ; or Your application was made using an e-mail address registered as a self-authorized creditor. Others: the case in which Rehabilitation Trustee does not consider you/your company to be a user that should be permitted to use the System

and on https://claims.mtgox.com/ I get:

You failed to login. Possible reasons are as follows: The email address or password that you entered is incorrect. The balance of your account with the MTGOX Bitcoin exchange is zero. Your IP address is blocked due to multiple login failures. You did not file a proof of rehabilitation claim in the Civil Rehabilitation Proceedings. You have transferred or assigned your claim to a third party. The Rehabilitation Trustee has otherwise determined that you are not a User who is entitled to use the System. If you cannot login because of the third reason above, your access will be unblocked 24 hours later. Please try to log in again thereafter.

I believe a few days ago when I tried the one above, it prevented me from logging saying I already had a rehabilitation claim.

Do I need to do anything in particular?

Thanks!