I'm still new to this but I am trying the following:

1) Inactivate scripts that the patient doesn't want because they are dead or stopped taking it due to therapy change. You can use the 2nd screen to inactivate the PAST DUE scripts (DUE scripts do not count for adherence outreach calls but they are included because it's an opportunity to fill and sell more scripts), then back out of the call prompt on screen #1 and the call will disappear from the list. This will reduce the number of adherence outreach calls only if no call attempt was logged (thus you have to inactivate and back out, or back out and inactivate without choosing deny or NR). When you reduce the number of calls, they shouldn't count against you. Once you log call attempts with NR you remove the PAST DUE scripts from the call list via inactivation. Granted this is a lot of work so if you get to 30% success on the weekend (I tell people to aim for 40% to account for people who end up not picking it up) just deny the rest.

2) You can still keep track of call attempts but don't log them with NR in RxConnect. Have someone keep track manually by printing the screens for the whole call list and tallying calls manually. Again this is because if you log call attempts you don't get the opportunity to inactivate and remove the call from the list later.

Same principle applies to new script pickup calls, but you put the script(s) on hold without denying so that the call disappears from the call list. I use the call list to determine what ends up being a NSPU call, leave a message (if no one picks up) that we have to RTS the script but they can always have it filled later upon request, and put the script on hold.