See that´s why I ditched Coinbase long ago and only use CoinMetro nowadays.
I have been verified there within 3 minutes and with instant FIAT deposits/withdrawals I can get my money in and out in no time...
The Support on Coinbase just sucks!
CoinMetro has a 24/7 support chat and the CEO Kevin Murcko gives a live Youtube AMA every friday, they are transparent to the max!
I hope you get the hell away from that Coinbase nightmare.
Read up on CoinMetro in their Blog if you want to see how a real customer orientated Exchange does it:
https://coinmetro.com/blog/how-we-do-things-at-coinmetro
i upvoted you post for visibility, i hope the Coinbase "Support" sees it and is ashamed...