I went to a Krispy Kreme storefront for the first time yesterday and I was amazed at the inefficiency I saw there.

They had 7 employees working and 5 were standing around talking doing nothing. There was a guy on drive through that seemed to know what he was doing but this girl at the front end register was obviously new and needed help. Took around 10 minutes to get served when it easily could have been done in probably 60 seconds if she would have had help. The manager/supervisor was one of those sitting around chit chatting instead of making sure that the line in the store was moving as efficiently as possible.

Each order the new girl had to get help and the manager seemed reluctant to even provide it. There was just one person ordering in front of me and it took probably 10 minutes to get their order right. They were just ordering 12 donuts of different kinds. Once the supervisor decided to come help the new girl then the order went through. Then it took a few minutes for my really basic order to get processed. Once my order was actually placed it took less than a minute to place a dozen glazed in a box and give it to me.

It is hilarious that I'm seeing this article today because I was thinking yesterday that they seemed way over staffed and it would only take a couple million dollars to get rid of about half of their employees and automating most of their jobs.

Watching 5 of them stand around chit chatting instead of working was crazy, especially when they could clearly see the new girl operating the resister could use some help and it was slowing down the customer line to crazy slow times.