Crashes are the most important bugs to fix, so telemetry, especially when you have examples from multiple customers, takes care of the vast majority of issues consumers face. That's why even free software wants to send crash reports back to the developers.

But when it comes to companies like Microsoft, the problem is that many people think they've found bugs. The truth, of course, is that products change. What you consider to be a bug now might be a fix for what the developers considered to be a bug in the past. And changing the functionality now could break things for millions of other people.

So bug reports have a high bar. They require a lot of time to understand and determine how, or even if they should be fixed. Is it worth it to spend $1000 to investigate a single person has reported? And how should that be prioritized against a company that is spending millions of dollars each year?

If it's not actually stopping you from using the product, there's a way to work around out, and if fixing the issue will cost more money than it will make, you're really not entitled to a fix.