Just so you have some insight - the reason he was talking about that stuff was to promote benefits (generally this will be a requirement for a 'good call') and to prevent silence on the phone (again, most employers dislike silence on the phone and generally have a target of only so many minutes on hold on average per call (say between 1 and 3 minutes). You might not find it awkward, sitting in silence, but that employee has to do his job the way his employers want it done. Maybe there was an issue with getting a new box sent out to you, so had to delay you to fix the issue, but didn't want to place you on hold coz of stat management (again, another requirement).

In short, it's not likely his fault, you asshat.