I got the exact same thing. I called support, they say its a problem specifically with FarCry 4 (I'm not sure it that a legit answer). Sandra: Thank you for the information. Sandra: Have you ever tried with another browser or devices? You: yeah i tried earlier on my phone and then tried a few minutes ago on my computer Sandra: Thank you and when did you recevied the code? You: today Sandra: Thank you for the information. Sandra: I do apologize for the inconvenience however that promotion already ended and you cannot redeem the code for that. Sandra: What I can suggest for you is get in contact with the reatiler of the bundle for an exchange of bundle however I cannot gurarantee if that worked. Sandra: Are you still there? You: yes Sandra: Is there anything else I can assist you with today? You: Is there really nothing you can do? Sandra: I'm sorry but since the promotion ends we cannot redeem the code. You: Is it possible to exchange the code for a recent promotion? You: its a legitimate code as you can see Sandra: I'm sorry but we cannot exchange the code just get in contact with the retailer. You: when did the promotion end? Sandra: On January 31 of this year. You: Did all the pick one of four codes expire or is there something wrong with mine? You: I'm just asking so I can explain it to the retailer Sandra: No all the codes expired and you cannot redeem it. You: So if all the codes expired, how can I ask for a new code? You: From the retailer I mean Sandra: I don't have that information What I can suggest for you is get in contact with the reatiler of the bundle for an exchange of bundle however I cannot gurarantee if that worked. You: I'm sorry perhaps I'm not understanding. But if all the codes expired then there isnt any code that the retailer can give me? Sandra: Yes. Sandra: Is there anything else I can assist you with today?