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All purchases made to Daybreak Games are non-refundable, including memberships, virtual currency, digital downloads, in-game items, etc. Information about our refund policy can be found in section 5 of the Terms of Service here: https://www.daybreakgames.com/terms-of-service?locale=en_US Please read the appropriate section below for your purchase type if you would like more detail.

Memberships Membership purchases are non-refundable. Most memberships are also recurring, and will continue to bill until cancelled. If you believe that you were billed after your account was cancelled, then you will need to provide the date of cancellation as well as either the cancellation email or reference number (if you cancelled through Customer Support) of your cancellation.

Steam Purchases All purchases through Steam are subject to their return policy. Daybreak Games does not have the ability to refund any Steam Purchases. You can find more about the Steam Refund Policy here: https://support.steampowered.com/kb_article.php?ref=8360-wejc-2625#refund

Virtual Currency Virtual Currency (Daybreak Cash, Marketplace Cash, Battle Cash, etc.) is non-refundable and non-transferable. Virtual Currency cannot be moved from one account to another if it has been purchased on the wrong account. Always ensure that you are logged into the correct account before making any purchases.

Virtual Items Virtual items are digital objects such as armor, weapons, pets, potions, etc. These items, whether purchased through the Marketplace with real or virtual currency or through game play are non-refundable. Support cannot swap out items that were purchased by mistake for other items, nor can they change the payment type on previously purchased items.

Digital Downloads Digital Download content (DLCs, Expansions, Episodes, etc.) is non-refundable. Purchases made through your Daybreak Games account will typically add the new content to your account automatically at purchase and the features are added to the account used for the purchase.

Double Purchases/Purchase Failures If you received an error when purchasing your item and now see more than 1 charge on your statement, you are probably only seeing an authorization. These will typically drop off after 48-72 hours.